Frequently Asked Questions

Got questions? We’ve answered the most common ones about our services, packages, and how everything works.

General Questions

Everything you need to know about how Sorted works, who we are, and how we make tax simple. From turnaround times to security and support — it’s all here.

Is my data secure and GDPR-compliant?

Yes. We're fully GDPR-compliant and take data security seriously. Your documents are uploaded through a secure portal, your personal information is never shared with third parties without your consent, and we hold and process your data in line with UK data protection law.

If you have a specific question about how your data is handled, you can reach our data protection team at dpo@sorted.tax.

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Are your fees fixed, or are there hidden charges?

Yes, completely fixed.

Self Assessment Tax Return: £149 for a Simple Return (UK income including employment, freelance, rental, or dividends) or £199 for an Advanced Return (crypto, foreign income, RSUs, share schemes, or multiple income sources).

CGT on UK Property: £299 for a Solo filing (one owner), £449 for a Joint filing (two owners, such as a couple selling together), or £598 for a Trio filing (three owners). All CGT options include a full gain calculation, relief checks, and filing with HMRC within the 60-day window.

Not sure which tier applies to you? Message us on live chat and we'll confirm before you pay anything.

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How do I know which service I need?

Our intake form is designed to guide you to the right service based on your situation. If you're still not sure after completing it, message us on live chat and we'll confirm which service fits before you pay anything.

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How long does it take to get my return filed?

Most returns are completed within 3 working days of us receiving all the information we need. If your situation is time-sensitive, let us know via live chat and we'll prioritise it.

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Tax Return

Got questions about filing a Self Assessment tax return? Whether you’re self-employed, earning extra income, or just unsure where to start — we’ve got you covered.

What if I've missed filing for previous tax years?

Yes, we can file returns for previous tax years.

Late returns can still be filed, and it's always better to file late than not at all — penalties stop growing once the return is submitted.

HMRC can go back up to 20 years in cases of serious non-compliance, but for most people the main concern is the last few years. We'll handle each year separately and let you know what penalties or interest may apply.

Message us on live chat and we can talk through your situation, or book a call with us if you'd prefer.

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Can you handle foreign income, crypto or RSUs?

Yes, all of these fall under our £199 Advanced Tax Return.

Cryptocurrency disposals need to be reported as capital gains, and any staking or mining income may also be taxable.

Foreign income needs to be declared even if tax has already been paid abroad, though you may be able to claim Foreign Tax Credit Relief to avoid being taxed twice.

RSUs and share options can be particularly complex — the taxable event, the amount liable, and how to report it depends on the scheme type.

We handle all of these regularly and will make sure everything is done correctly.

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What documents do I need to provide for a tax return?

It depends on your income sources, but here's what's typically needed:

  • Your P60 or P45 from your employer
  • Bank statements or summaries showing savings interest received
  • Dividend vouchers or an investment platform summary
  • Self-employment income and expenses for the year
  • Rental income figures and allowable costs
  • Any pension income details
  • P11D if your employer provided benefits

You don't need to have everything perfectly organised before you start — fill out our form with what you have and we'll tell you exactly what else we need.

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What's the difference between the £149 and £199 tax return options?

The Simple Return at £149 covers most straightforward situations: employment income alongside freelance or self-employment earnings, rental income from one or two properties, dividend income, or savings interest. If your tax affairs are fairly standard and all your income is UK-based, this is the right option.

The Advanced Return at £199 is for more complex situations, including:

  • Cryptocurrency gains or income
  • Foreign income or overseas employment
  • RSUs, EMI options, or other share schemes
  • Income from multiple properties
  • Director's salary and dividends
  • Any situation where you're not sure what you owe

Not sure which applies to you? Fill out our form and we'll confirm before you pay. Or message us on live chat.

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CGT

Selling a UK property? Learn what the 60-day Capital Gains Tax rule means, who needs to file, and how Sorted makes the whole process fast, accurate, and fully hands-off.

Do I pay a different rate of CGT on property compared to shares?

No longer. Since the October 2024 Budget, CGT rates were aligned across all asset types.

For 2025/26 the rates are 18% (basic rate) and 24% (higher rate) for property, shares, crypto, and other assets.

Previously, gains on shares attracted lower rates of 10% and 20%. This change means the tax treatment is now the same regardless of what you're selling.

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How do I know which CGT rate I'll pay?

Your CGT rate depends on your total income for the year, including the gain itself.

First, work out your total taxable income (salary, self-employment, rental, dividends) and subtract your Personal Allowance (£12,570 for most people). What's left is your taxable income.

Any remaining space in your basic-rate band (up to £37,700 of taxable income) gets taxed at 18%. Any gain that pushes you above that threshold is taxed at 24%.

For example: if your taxable income is £20,000 and you make a gain of £30,000, the first £17,700 of the gain falls in the basic-rate band at 18%, and the rest is taxed at 24%.

We calculate this precisely for every client.

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What are the Capital Gains Tax rates for 2025/26?

For 2025/26, the CGT rates are:

  • 18% on gains that fall within your basic-rate income tax band
  • 24% on gains above it

These rates apply to all asset types including property, shares, and crypto — the previously lower rates for shares (10% and 20%) were aligned with property rates in the October 2024 Budget.

To work out your rate: add your total taxable gain to your total income for the year. The portion of the gain that falls within your remaining basic-rate band (up to £37,700 for most people) is taxed at 18%. Anything above that is taxed at 24%.

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How much can I make before I have to pay Capital Gains Tax?

For 2025/26, the Annual Exempt Amount is £3,000 per person.

You can make gains up to this amount across all your assets in the tax year without paying any CGT.

If you own assets jointly, each person gets their own £3,000 allowance — so a couple selling a property together effectively has a combined £6,000 exempt amount.

Gains above the threshold are taxed at 18% (basic rate) or 24% (higher rate).

The allowance has fallen significantly in recent years (it was £12,300 in 2022/23), so even modest gains can now result in a tax liability.

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