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Frequently Asked Questions

Got questions? We've answered the most common ones about getting in touch, our process, and what to expect.

Do I need to speak to someone to get started?

Not at all — just fill out our simple online form and we’ll take it from there. But if you have questions, we’re always here to help via live chat or email.

Can I speak to an accountant before I pay?

Our process is designed to be quick and efficient — once you submit the form, a qualified accountant will review everything and reach out if anything’s unclear. If you’re unsure about something beforehand, just drop us a message.

I’ve submitted my form — when will I hear back?

We’ll usually be in touch within one working day. If it’s been longer, feel free to nudge us — we’re always happy to check in.

Do you offer live chat support?

Yes — click the chat icon in the bottom-right corner of your screen during office hours. If we’re offline, you can still leave a message and we’ll reply as soon as we’re back.

Do you offer a NHS staff discount?

Yes, we do! Drop us a message and we will send over a 10% off discount code.