Frequently Asked Questions

Got questions? We’ve answered the most common ones about our services, packages, and how everything works.

General Questions

Everything you need to know about how Sorted works, who we are, and how we make tax simple. From turnaround times to security and support — it’s all here.

Is my data secure and GDPR-compliant?

Yes. We're fully GDPR-compliant and take data security seriously. Your documents are uploaded through a secure portal, your personal information is never shared with third parties without your consent, and we hold and process your data in line with UK data protection law.

If you have a specific question about how your data is handled, you can reach our data protection team at dpo@sorted.tax.

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Are your fees fixed, or are there hidden charges?

Yes, completely fixed.

Self Assessment Tax Return: £149 for a Simple Return (UK income including employment, freelance, rental, or dividends) or £199 for an Advanced Return (crypto, foreign income, RSUs, share schemes, or multiple income sources).

CGT on UK Property: £299 for a Solo filing (one owner), £449 for a Joint filing (two owners, such as a couple selling together), or £598 for a Trio filing (three owners). All CGT options include a full gain calculation, relief checks, and filing with HMRC within the 60-day window.

Not sure which tier applies to you? Message us on live chat and we'll confirm before you pay anything.

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How do I know which service I need?

Our intake form is designed to guide you to the right service based on your situation. If you're still not sure after completing it, message us on live chat and we'll confirm which service fits before you pay anything.

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How long does it take to get my return filed?

Most returns are completed within 3 working days of us receiving all the information we need. If your situation is time-sensitive, let us know via live chat and we'll prioritise it.

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Tax Return

Got questions about filing a Self Assessment tax return? Whether you’re self-employed, earning extra income, or just unsure where to start — we’ve got you covered.

What if I've missed filing for previous tax years?

Yes, we can file returns for previous tax years.

Late returns can still be filed, and it's always better to file late than not at all — penalties stop growing once the return is submitted.

HMRC can go back up to 20 years in cases of serious non-compliance, but for most people the main concern is the last few years. We'll handle each year separately and let you know what penalties or interest may apply.

Message us on live chat and we can talk through your situation, or book a call with us if you'd prefer.

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Can you handle foreign income, crypto or RSUs?

Yes, all of these fall under our £199 Advanced Tax Return.

Cryptocurrency disposals need to be reported as capital gains, and any staking or mining income may also be taxable.

Foreign income needs to be declared even if tax has already been paid abroad, though you may be able to claim Foreign Tax Credit Relief to avoid being taxed twice.

RSUs and share options can be particularly complex — the taxable event, the amount liable, and how to report it depends on the scheme type.

We handle all of these regularly and will make sure everything is done correctly.

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What documents do I need to provide for a tax return?

It depends on your income sources, but here's what's typically needed:

  • Your P60 or P45 from your employer
  • Bank statements or summaries showing savings interest received
  • Dividend vouchers or an investment platform summary
  • Self-employment income and expenses for the year
  • Rental income figures and allowable costs
  • Any pension income details
  • P11D if your employer provided benefits

You don't need to have everything perfectly organised before you start — fill out our form with what you have and we'll tell you exactly what else we need.

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What's the difference between the £149 and £199 tax return options?

The Simple Return at £149 covers most straightforward situations: employment income alongside freelance or self-employment earnings, rental income from one or two properties, dividend income, or savings interest. If your tax affairs are fairly standard and all your income is UK-based, this is the right option.

The Advanced Return at £199 is for more complex situations, including:

  • Cryptocurrency gains or income
  • Foreign income or overseas employment
  • RSUs, EMI options, or other share schemes
  • Income from multiple properties
  • Director's salary and dividends
  • Any situation where you're not sure what you owe

Not sure which applies to you? Fill out our form and we'll confirm before you pay. Or message us on live chat.

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CGT

Selling a UK property? Learn what the 60-day Capital Gains Tax rule means, who needs to file, and how Sorted makes the whole process fast, accurate, and fully hands-off.

What is the 60-day rule after selling a property?

If you sell a UK residential property that isn't fully covered by Private Residence Relief and there's CGT to pay, you must report the sale and pay the tax within 60 days of the completion date.

This applies to: second homes, buy-to-lets, inherited properties you didn't live in, and any property where PRR only partially applies.

The 60-day clock starts from the completion date — not the date you exchanged contracts. It's 60 calendar days, so weekends and bank holidays count.

Even if your gain is small or you think you might not owe much, you still need to report within 60 days if there's any taxable gain at all. This is completely separate from your annual Self Assessment return.

Missing the deadline results in an automatic late filing penalty from HMRC.

If you've recently completed a property sale, message us on live chat as soon as possible so we can get started within the window.

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I own two properties. Which one is exempt from CGT?

Only one property can be your main home at any one time for CGT purposes.

Your main home is covered by Private Residence Relief and is generally exempt from CGT when you sell it. The other property — whether it's a second home, a buy-to-let, or a property you've inherited — won't benefit from PRR and any gain on sale will be subject to CGT.

If you own two properties and haven't formally nominated one as your main residence, HMRC looks at the facts: where you spend most of your time, where you're registered to vote, where your post goes, and so on.

You can formally nominate your main residence by writing to HMRC within 2 years of first owning two homes at the same time.

If you've recently acquired a second property or are planning to sell one, message us on live chat or book a call with us — it's worth getting advice on your specific situation.

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Can you help reduce my CGT bill with reliefs like Private Residence Relief or Lettings Relief?

Yes. Before we calculate your CGT liability, we check every available relief to make sure your bill is as low as it legally can be.

The main ones we look at are:

Private Residence Relief (PRR): if the property was your main home for any part of your ownership, this can significantly reduce or eliminate the taxable gain.

Lettings Relief: in limited circumstances, if you lived in the property at the same time as letting part of it, you may be entitled to additional relief.

The Annual Exempt Amount: the first £3,000 of gains each year is tax-free, and for joint owners each person gets their own allowance.

Allowable costs: purchase costs, legal and estate agent fees, stamp duty, and the cost of any improvements to the property can all be deducted from the gain.

We do all of this as part of the service — you don't need to work any of it out yourself.

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What is Private Residence Relief and does it apply to me?

Private Residence Relief (PRR) is the tax relief that exempts the gain on your main home from Capital Gains Tax.

If you lived in the property as your only or main residence for the entire time you owned it, the full gain is exempt and you don't need to report the sale.

PRR also covers the final 9 months of ownership automatically, even if you've already moved out by then. So if you moved out and rented the property before selling, the last 9 months still count as a period of residence for relief purposes.

PRR is reduced proportionally for any periods where the property wasn't your main home — for example, if you owned it for 10 years but only lived in it for 7, roughly 70% of the gain (plus the final 9 months) would be exempt.

If you're not sure whether PRR applies to your sale in full or in part, message us on live chat — it's one of the most common areas where people either over or underpay.

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